| ISBN |
9783030926434 (hbk.) |
| ISBN/ISSN |
10.1007/978-3-030-92644-1 doi |
| Sarjaandmed |
Progress in IS, 2196-8705
|
| Märkused |
Sisaldab bibliograafiat ja registrit |
| Sisukord |
Part 1: Editorial -- Towards Service Automation in Public Organizations -- Part 2: Conceptualization of Public Sector Service Automation -- The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions -- Understanding Automated Decision-making in the Public Sector: A Classification of Automated, Administrative Decision-making -- Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations -- Part 3: Applications of Public Sector Service Automation -- Automation and Public Service Values in Human Resource Management -- Integration of RPA in Public Services: A tension approach to the case of income support in Sweden -- Actors and Intentions in the Dissemination of Robotic Process Automation in Social Work -- Application of RPA for Cross-border Business Processes based on the Example of Intra-Community Supplies -- Part 4: Implementation Challenges of Public Sector Service Automation -- Enhancing Routine Capability through Robotic Process Automation in the Public Sector: A Case Survey -- Organizing for Robotic Process Automation in Local Government: Observations from two case studies of RPA implementation in Swedish Municipalities -- Managing two-speed innovation. Combining ambidexterity and platform-oriented IT -- What can Public Sector Organizations Learn from Private Sector Experiences of Robotic Process Automation? |
| Märkused |
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations |
| Märksõnad |
avalik teenistus
|
|
teenused
|
|
automatiseerimine
|
|
robotid
|
|
tehisintellekt
|
|
digitaliseerimine
|
|
tehnoloogilised uuendused
|
|
artiklikogumikud (vormimärksõna)
|
| Lisasõnad |
Public administration -- Automation |
|
Municipal services -- Automation |
|
Automatic control |
| Täiendkirjed |
Juell-Skielse, Gustaf, 1964- toimetaja
|
|
Lindgren, Ida, 1980- toimetaja
|
|
Åkesson, Maria, 1979- toimetaja
|
| UDK |
351 (082)
|
|
004 (082)
|
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